Return Policy
PaulineAndJaniceBooks.com guarantees your satisfaction and offers you returns within 14 days of order receipt. To ensure that your returned merchandise is credited properly you must first contact Customer Service to obtain a return authorization number and package label. Packages without proper return authorization will not be accepted.
Items returned will be refunded to the credit card used. Payments through PayPal will be refunded to your PayPal account. Please note that shipping and handling charges are non-refundable.
To return an item for any reason within 14 days of order receipt:
Send an email message to our Customer Service department at sales@PaulineAndJaniceBooks.com. Put "Return authorization needed" on the subject line to help us process your request quickly. In the body of the email message specify your Order ID number, the reason for return, whether you prefer refund or replacement, and list the item(s) you are returning. We will provide a return authorization number within 1 business day and will email a return label to you.
Pack the item(s) that you are returning to us. Enclose a copy of your packing slip and wrap the package securely. Affix the label that we emailed to you and ship the package via U.S. Mail or UPS. Be sure to apply adequate postage.
Within 2 to 3 business days after we receive your package, we will issue your credit. We will notify you via e-mail of the amount of your refund.
Items That Cannot Be Returned:
We are unable to accept returns for eBooks, audiobooks, downloadable PDFs, and shrink-wrapped items that have been opened. Please note: Once purchased, eBooks and audiobooks cannot be refunded.
If you experience problems with your download, please email sales@PaulineAndJaniceBooks.com for assistance.
Bulk orders of 25 or more copies are non-returnable.